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Source:- IBEF: August 28, 2020

IT services major Infosys signed a five-year deal with the cloud customer experience and contact center solutions provider, Genesys.

This five-year partnership with Genesys will help both companies to develop and deploy innovation and best-in-class solutions in the customer experience market said a statement released by the company.

Under this partnership, Infosys will launch Genesys’ contact center solutions in the market.

“Clients of both organizations stand to benefit from the enhanced capability that will come from a combined investment in innovation, a broader ecosystem of strategic partners, and a shared commitment to delivering world-class customer experiences,” it added.

Moreover, Infosys will utilize the Research and development (RandD), operations and customer service for Genesys PureConnect, it said.

“It (partnership) will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions,” said Infosys CEO Mr. Salil Parekh.

Sales and marketing will be managed by Genesys along with additional functions for this solution, the statement added.

“Our strategic partnership with Infosys will be instrumental in enabling organizations of all sizes around the world to realize the Genesys vision of Experience as a Service,” said Mr. Tony Bates, CEO of Genesys.

“Both companies share a commitment to ongoing investment in the latest contact center technologies and delivering the highest levels of support so that customers can always provide differentiated and personalized experiences – a paramount component for business success today”, he added.”